TERMS & CONDITIONS
The domain name www.vidaara.com is a site operated by Vidaara Gifting and Printing Solution Provider Pvt. Ltd.,with our registered office at 41-A, Sadguru Nagar, Near Samarth Wadi, Badnera Road, Amravati-444607
Vidaara is an online wholesale of apparel, personalized gifts and lifestyle products offered at great values to the consumer. Membership allows customers to purchase a variety of products. Upon placing an order, www.vidaara.com shall ship the product to you and be entitle to its payment for the service.
Third Party Websites and Content
Our website provides links for sharing our content on Facebook, twitter and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website (www.vidaara.com) and disclaim all our liabilities arising out of any or all third party websites.
We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of Vidaara on any social networking platform.
Exactness of the Product
The images of the items on the website are for illustrative purposes only. The actual color combination of the product may slightly vary as per the customer’s respective screen resolution.
All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.
1. In case of any size issues in the custom product there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request.
2. The shoppers are requested to check the size guide before placing the order.
We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. For any further payment related queries, please check our ,FAQs on Payment Mode.
You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.
We may not accept an Order in case (i) we are unable to obtain authorization for payment or (ii) Items are out of stock / withdrawn.
In case, owing to production or quality reasons, we are unable to deliver the items ordered, we will inform the same to you by email and refund the payment to your credit card/ bank account.
We shall not be able to cancel the Order once it is processed.
If you are unable to cancel your order online, get in touch with us within 24 hours of placing the order.
Returns & Refund
If you change your mind about any items purchased you can return them to us. For more information on Returns and Refund, please refer to our Return Policy.
Vidaara will not entertain claims for damage, shortages etc., under any circumstances, after delivery has been accepted by the Party. Only Manufacturing defects will be entertained.
Vidaara shall not be liable for any loss or damage to the shipment if it is caused due to act of God, shipper fault, Force Majeure occurrence of any cause beyond the control of Vidaara including strikes, riots, political and other disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act, bandh, floods etc.
We have an Exchange Policy for all products that are in unused condition.
All exchange requests must be made within 14 days from the date of receipt of goods by the customer.
Please email us at firstname.lastname@example.org or call us at +918788 578467 informing us of your intention to exchange before sending anything back.
If you are unhappy with the Size of the product ordered, you can exchange it for another Size provided the required size is in stock with us and the exchangeable item/s are in their original condition, in their original packaging complete with all tags, instructions and are in resalable condition.
For items being exchanged, we will arrange for a ‘Return Pick up and Exchange’ for Pin-codes where this service is available. For Pin-codes not serviced by this facility, the customer will have to courier the items back to us. Once we receive the item to be exchanged, we will courier the requested exchange product/s to the Customer.
Defective merchandise will be replaced / exchanged with new merchandise of the same size/style as the defective merchandise based on stock availability.
Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy. This will be ascertained at our sole discretion.
For items on Sale, discounted Items and items on Special Offers, we do not accept any exchanges or returns.
Intellectual Property Rights
All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.
Law and Jurisdiction
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation here to shall be subject to the exclusive jurisdiction of the courts at Amravati.
You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.
Violation & Termination
You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.
If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at email@example.com.